LVLUP Swiss

Help & Support

Everything you need to get the most out of LVLUP Swiss.

Last updated: 21 April 2026

Jump to topic ✉️ Contact Support 💳 Subscriptions 👤 Account Deletion 🔔 Push Notifications

✉️ Contact Support

🎧

Need help? We're here for you. Reach out and we'll get back to you as soon as possible.

info@lvlup-swiss.ch

To help us resolve your issue quickly, please include the following in your message:

  • Device model (e.g. iPhone 15, Samsung Galaxy S24)
  • Operating system version (e.g. iOS 18.3, Android 15)
  • App version (found in Profile / Settings)
  • Screenshots or a screen recording (if applicable)

💳 Subscriptions

Subscriptions are managed directly by the Apple App Store or Google Play — not through the app itself.

To cancel your subscription:

  1. Open your device's store subscription settings (App Store or Google Play).
  2. Find the LVLUP Swiss subscription in your active subscriptions list.
  3. Tap Cancel Subscription.
📅

Cancellation takes effect at the end of the current billing period. You will retain access to premium features until that date.

Manage your subscription directly in your store:

🍎 Apple App Store ▶️ Google Play
💰

Refunds are subject to Apple's or Google's refund policies. LVLUP Swiss is unable to process refunds directly — please contact the respective store for refund requests.

👤 Account Deletion

You can delete your account directly within the app. Here's how:

Profile / Settings › Delete account

Account deletion is a hard delete — your personal data will be permanently removed within a reasonable period. Some limited technical logs may be retained for security and legal compliance purposes as outlined in our Privacy Policy.

⚠️

Deleting your account will permanently erase your learning progress, streak data and all account information. This action cannot be undone.

🔔 Push Notifications

Push notifications help you stay on track with your Swiss German learning streak. You can enable or disable them at any time through your device settings.

  • iPhone / iPad: Settings → Notifications → LVLUP Swiss → toggle on or off.
  • Android: Settings → Apps → LVLUP Swiss → Notifications → toggle on or off.
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If you previously denied notification permissions, you may need to re-enable them manually in your device settings — the app cannot prompt you a second time.